Address poor performance with hard questions

The answer to employee performance problems isn't always complicated. Sometimes it's a matter of asking the right question. Here are some common reasons for poor performance:

• Does the employee know what to do?
• Do employees know why their tasks are important?
• Does the worker know how success is measured?
• Have you explained the rules?
• Do they understand the consequences?
• Do they have the proper training?
• Do you show your appreciation?

Source: The Manager's Intelligence Report; adapted from the Open Loops blog