The art of management often involves asking questions. Lots of them. Here's a list of ten questions to ask as you travel throughout your organization. If you ask these questions as part of your routine, you'll teach your people that their opinions matter.
1. What made you mad today?
2. What took too long?
3. What caused complaints today?
4. What was misunderstoofd today?
5. What cost too much?
6. What was wasted?
7. What was too complicated?
8. What was just plain silly?
9. What job involved too many pople?
10. What job involved too many actions?
Source: The Manager's Intelligence Adapted from TeleProfessional
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